Choose, change and pay for your Genuka plan

Why it matters

At the end of the trial or of a paid period, Genuka no longer shows your screens until the subscription is paid: the register and orders are unreachable. Choosing the right plan and renewing before the due date avoids this cut, and you only pay for what your business needs.

Summary

You choose the subscription on the plans page, which compares plans by period and by currency, then pay by Mobile Money or by card. As the due date approaches, a banner at the top of the screen offers to Renew the same plan or to Upgrade to a higher plan.

Before you start

• Be an administrator of the business to renew from the banner.
• A Mobile Money phone or a bank card.

Where to find the plans page

The plans page has no entry in the menu. Three paths lead to it:

• global search: type "subscription" or "plan", the result is called "Plans & Billing";
• the page opens automatically when the trial or subscription has expired;
• the renewal banner, which opens a payment window directly (see below).

Steps: choose a plan and pay

1. Open the plans page. Its title is Upgrade your plan if your subscription is running, or it tells you that you have reached the end of your subscription.
2. Choose the period: Monthly, Quarterly, Semi-Annual or Yearly.
3. Under the plans, choose the currency: Fcfa XAF, Fcfa XOF, Euro, US Dollar. Your business's currency is offered first.
4. Compare the plans, and if needed the Detailed feature comparison further down.
5. Click Subscribe to this plan on the one that suits you.
6. You are sent to the payment page: Mobile Money for plans in Fcfa, bank card for other currencies.
7. Once the payment is confirmed, Genuka checks it ("Congratulations!") then takes you back to the dashboard. The business's administrators receive an activation notification.

For a large organization, the custom plan shows Custom pricing and a Contact us button, which opens an email to the sales team.

Steps: renew or move up from the banner

A few days before the due date, an orange then red banner appears at the top of the screen: "Expires in ... days", "Expires tomorrow", "Expires today".

1. Click Renew.
2. Choose Renew my plan (same plan) or Upgrade to a higher plan, then Choose this plan.
3. Under Payment method, choose Mobile Money (enter the number to debit) or Bank card.
4. Click Confirm payment:
   • with Mobile Money, approve the request received on your phone ("Request sent to your phone");
   • by card, you are sent to the payment page.

Renewed before the due date, the new subscription starts at the end of the current one: you lose no day.

If Genuka sent you a renewal link, it opens an equivalent payment page, without having to sign in.

Fields and options

Edge cases and common mistakes

• Changing plan from the plans page during a subscription. The new subscription starts on the day of payment and replaces the old one as soon as it is activated: the remaining days of the old one are not carried over. To chain without loss, use Renew in the banner instead, when it appears.
• An employee clicks Renew. Renewing from the banner is refused to accounts that are not administrators ("Only company admins can renew the subscription."). An administrator must pay.
• The banner has disappeared. It can be closed for a few hours, as long as more than 3 days remain before the due date. After that, it can no longer be closed.
• Paying in installments. Split payment is not available: the subscription is paid in one go.
• Payment cancelled or failed. You return to the plans page; start again. A renewal request left pending is cancelled when you start a new one, to avoid a double charge.

FAQ

How long does the trial last? Usually 7 days from sign-up. After that, the plans page opens until payment.

Can I pay with Orange Money or MTN Mobile Money? Yes for plans in Fcfa: choose Mobile Money and enter your number.

Is my data deleted if I do not renew in time? No. Access to the screens is suspended until payment; your data stays in your account.

Are AI tokens included in the plan? No, they are bought separately (see "Plans, AI tokens and messaging credits").

See also

• Plans, AI tokens and messaging credits (plans-jetons-credits)
• Create your account and finish onboarding (creer-un-compte)
• Contact Genuka support (contacter-le-support)