[MODULE 9]
Inbox and WhatsApp
All your conversations in one place, shared by the team and linked to orders.
5 lessons≈ 30 minEssentialDiscovery
The module video is being produced
What you gain
No more lost messagesThe whole team sees the conversations, on a single number.
Sell inside the conversationSend a product, create the order, share the payment link.
Know what it costsMessaging credits show what each message uses.
The lessons
- 1Connect WhatsApp and the Inbox channelsYour WhatsApp Business number is connected and its messages arrive in the Inbox.Essential8 min
- 2Reply to a conversation, leave an internal note, assignYou reply to a customer, leave a note for a colleague and hand the conversation over to them.Essential7 min
- 3Send a product in a conversationYour customer receives a product card in the conversation, with photo, price and a button to say they are interested.Essential4 min
- 4Messaging creditsYou know what uses your messaging credits, where to read your balance and how to top it up.Essential5 min
- 5Customize the WebChatYour public chat page has your colors, a welcome message and useful shortcuts, and you have its link to share.Discovery6 min