- Sector
- Services
- Location
- Abidjan · Côte d'Ivoire
- Activity
- Florist and floral arrangements
- Genuka modules
- WhatsApp Inbox, CRM
The starting point
Selling flowers means a long exchange before closing: the arrangement, the colours, the card message, the delivery time. Multiplied by three shops and weekly subscriptions, the thread is easily lost when everything lives in separate phones.
What was put in place
Conversations from all three shops land in a single inbox, attached to the customer record and their history. Subscriptions — a bouquet delivered every week — are tracked as recurring sales instead of being re-noted by hand at each renewal.
How we work with them
Fourteen months of partnership in Abidjan. The three shops were opened one by one in the tool, the five-person team trained on the shared inbox, and the bouquet subscriptions set up as recurring sales instead of being re-noted by hand at each renewal.
The deployment
- 14
- months of partnership
- 3
- shops deployed
- 5
- people trained
- Conversations from all three shops brought into a single inbox.
- Every exchange attached to the customer record, and therefore to the order history.
- Bouquet subscriptions tracked as recurring sales.
