Contact Genuka support
What you will have: You know who to reach at Genuka, and on which number, when something blocks you.
A problem solved by the right person from the first message means a selling day that keeps going.
Before you start
Why it matters
A register or subscription problem should not wait. Genuka gives you two contacts: a person on the team who follows your account, and an AI assistant available at any hour on WhatsApp. Knowing which to reach saves you time.
Each Genuka merchant is followed by a Customer Success Manager (CSM), a member of the Genuka team you can reach directly.
Reach your CSM
- By WhatsApp or phone: +237 6 57 38 90 05.
- It is the same number that sends Genuka's letters and news: just reply to that thread.
- What for: a question about your account or subscription, a problem that blocks you, training, registering for Genuka Family meetups.
The Genuka assistant on WhatsApp
The AI assistant answers at any hour on WhatsApp at +1 555 901 7304. It acts in your account as it does on the dashboard: sales, stock, expenses, figures. For a problem it cannot solve, the CSM remains your contact.
Get trained
The Training page on the Genuka website gathers the getting-started videos and guides.
Sign in to keep track of the lessons you have done.