Privacy Policy

• Account Data & Contact Information

  When you sign up on our website to use one of our products or to subscribe to one of our services (Subscription, free trial, invoice payment, etc.) or complete one of our contact forms, you voluntarily provide us with certain information. This typically includes your name, your company name, your email address, and sometimes your phone number, postal address (when an invoice or delivery is required), and a personal password. We never record or store our customers' credit card information. We always use trusted third-party PCI-DSS compliant payment processors for credit card processing, including for recurring payments.

• Application Data

  When you apply for a job on our website or by directly sending your application (email, phone, etc.), we generally collect your contact details (name, email, phone number) and any information you choose to share with us in your cover letter and resume. If we decide to make you a job offer, we will ask you to provide additional personal information to comply with our legal obligations and personnel management requirements. We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect information about your racial or ethnic origin, political opinions, beliefs, union membership, or sexual life.

• Browser Data

  When you visit our website and access our online services, we detect and store the language and geolocation of your browser to personalize your experience based on your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security, and legal purposes: your IP address, the date and time of your visit, the version and platform of your browser, and the web page that directed you to our website. Your browser may also be used to store and retrieve your current session data using a session cookie (see the Cookies section for more details).

• Customer Databases

  When you subscribe to Genuka, for a LIGHT or PRO plan, you have a shared storage space with other subscribers, but partitioned. For the ENTERPRISE plan, you have the option to opt for your own database. Any information or content you submit or upload to these databases belongs to you. This often includes personal information, such as your employee list, customers, photos, videos, etc. We only collect this information on your behalf, and you always retain full ownership and control of this data.

• Session Recording

  Browsing sessions are recorded on Genuka to help us understand client behavior, assist you in case of difficulties, and improve our product to provide you with a better overall customer experience. These data are consolidated into a video that our user experience experts can watch for a limited time (one month). These recordings will likely include some personal data, such as names, emails, phone numbers, images, depending on the actual information you enter into your database during the recording period. Password fields and other sensitive fields are automatically excluded from the recording, but we cannot entirely rule out the possibility that some sensitive information may be recorded, depending on where you enter it.

• Account Data & Contact Information:

  We use your contact information to provide our services, respond to your questions, and for billing and account management purposes. We may also use this information for marketing and communication purposes (our marketing messages are always accompanied by an option to unsubscribe at any time). We also use this data in an aggregated/anonymized form to analyze service trends. If you have registered for an event published on our website, we may share your name, email address, phone number, and company name with our co-organizer or partner (if applicable) and the event sponsors for direct marketing purposes and to facilitate event preparations and reservations.

• Application Data

  We will only process this information as part of our recruitment process, to evaluate and track your application, and in preparation for your contract if we decide to make you a job offer. You can contact us at any time to request the deletion of your data.

• Browser Data

  This automatically recorded data is analyzed anonymously to maintain and improve our services. We only correlate this data with your personal data when required by law or for security purposes if you have violated one of our usage policies.

• Customer Databases

  We only collect and process this data on your behalf to perform the services you have subscribed to and based on the instructions you have explicitly given during the registration or setup of your Genuka service and database. Our support teams and engineers may access this information in a limited and reasonable manner to resolve any issues related to our services or to assist you at your explicit request or if required by law, or to ensure the security of our services in case of violation of our terms of use.

• Session Recording

  These recordings are used to improve our products: they will only be viewed and analyzed by our R&D team responsible for ergonomics, who will treat your data as strictly confidential information. By viewing the recordings, the team will be able to see a tangible representation of a user's first steps in Genuka and improve the user experience accordingly. These recordings are processed and stored by Posthog (see our list of service providers), under strict confidentiality conditions.

Access, Update, or Delete Your Personal Data

• Account Data & Contact Information

  You have the right to access and update the personal data you previously provided to us. You can do this at any time by logging into your personal account on genuka.com. If you wish to permanently delete your account or personal data for legitimate reasons, please contact our Support (Email: [email protected] or Whatsapp: +237 6 95 76 25 95) to make the request. We will take all reasonable steps to permanently delete your personal data, unless we are required to retain it for legal reasons (generally for administrative, billing, and tax reporting purposes).

• Application Data

  You can contact us at any time to request access to, update, or delete the data related to your application. The easiest way is to reply to the last message you exchanged with our Human Resources department.

• Databases

  You can manage all the data collected in your databases hosted on genuka.com at any time using your admin credentials, including modifying or deleting any stored personal data. You can request an export of a complete backup of your database at any time by emailing [email protected] or via Whatsapp at +237 6 95 76 25 95, to transfer or manage your own backups/archives. You are responsible for processing this data in accordance with all privacy regulations. You can also request the deletion of your entire database at any time via the same communication methods mentioned above.

• Session Recording

  You can contact us at any time to access or delete the recordings of your sessions (see contact information below). Please include information about your account to help us retrieve your specific recording(s). The recordings are automatically deleted after one month, so if your trial is older than that, the data no longer exists.

Retention Period:

Security